Management course paper

Roger and Roethlisberger state in their highly acclaimed article Barriers and Gateway to colloquy that one of the major barriers effecting sw whollyowpersonal communicationbetween two humane beings is the evaluative nature of Human Beings. In a typical interpersonal communication between two privates apiece person tries to esteem the attitude ofthe partner towards oneself. Furthermore each party looks for signs of negative intuition some oneself in the eyes of the partner at the same m passing negative judgment about thepartner. So essentially an singular analyzes the communication to determine the answers tofollowing questionsWhat is his/her attitude towards me?What does he/she think about me and my opinion and ideas? What do I think about him/her (What kind of a person is he?)? Thus in the process of finding answers to these questions multitude tend to miss out the mainpoints and the true core of what the partner is trying to interpret. This pip leads tomisunderstandin g and the communication turns into an argument which may furtherdeteriorate into a verbal war.Roger and Roethlisberger propose that active earshot helps to deem the communicationeffective. Active listening means that a person moldiness be able to understand what exactlyhis/her partner is trying to say? This can be achieved when one understands the emotions andfeelings of the partner and perceives the partners terminology as the partner perceives them. Thusin a communication each separate must restate their partners words to their partnerssatis itemion, this ensures that the person gets the true meaning of his partners statements.Perceiving the others frame of mind is exclusively possible when one checks his tendency to 1evaluate, hence effective listening is not an easy task in fact it is a skill which has to begradually developed.Roger and Roethlisberger further propose that when social communication takesplace at a group level it becomes hassleatical to perceive the oppo nents frame of mind so using a intermediator who restates the statements of each person or group helps to solve the problem.When an individual knows that his statements ar being restated to his satisfaction and thefact that he is being understood mollifies him, he in turn tries to understand what hisopponent wants to say? And the communication progresses efficaciously and a solution to theproblem in discussion is easily achieved. perform to Question 2The process of active listening in an interpersonal communication requires that an individualempathies with the partner. This is accomplished by perceiving the world as perceived by thepartner, however involving oneself in the frame of reference of another individual may leadto unwished outcomes. The following is a list of unwanted possibilities that may occur due toextreme empathy.A person may begin to appreciate others ideas over his own.His priorities may be replaced by someone elses. An individual may loose his identity and his personality may be altered.He may be manipulated by the person he is empathizing with or other people may perceive he is being manipulated or is working under someones influence.Because of these reasons people tend to be afraid of active listening, furthermore activelistening is possible only when both the parties engaging in an interpersonal communicationare voluntary to implement the techniques of active listening. In case only one individualpractices active listening while the other continues in an disputatious personal manner then theindividual who is using active listening may be discouraged in doing so and may resort toadopt an argumentative approach.The fear of active listening is more apparent in very life work environment. In an organizationevery individual is responsible to their immediate boss and is responsible for their immediate subdues. The carriage looks at all things from a broader perspective and is responsiblefor activities of all his subordinates, thus he h as to draw in sure that the function that isdelegated to him synchronizes well with other organizational function in the process ofachieving the organizational objective. A subordinate on the other establish works on a narrowerperspective and is only responsible for the telephone line allotted to him or the team to which hebelongs, so a subordinate is only concerned with the problem that he faces in the process ofaccomplishing his task.In an interpersonal communication between the animal trainer and a subordinate the managerstands the risk of loosing his priorities if he applies active listening. Let us consider a factualcase where a group of laborers present their problems to a manager who is genuinelyconcerned about his subordinates as well as the caller as a whole. If the manager getstotally involved in his intelligence of the subordinates frame of reference then he looses hisperspective and begins to evaluate the place from a narrower perspective in doing so heforgets to analyze the situation from the organizational point of view and rather takes workson the problem at a personal level.Thus active listening is top hat practiced when the manager is capable of using the techniquewithout getting profoundly involved in subordinates frame of reference. Managers whosuccessfully habituate active listening are able to make their subordinates feel fair and thisalso helps in motivating the subordinates, furthermore managers who practice active listeningare capable of gaining their subordinates trust and respect. (Roger & Roethlisberger)1 Roger and Roethlisberger (Barriers and Gateway to communication 1991)